Join a vibrant international team dedicated to making the Internet a safer place for everyone!

Who are we? 

Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users. Besedo has headquarters in Stockholm (Sweden) and employs over 350 employees in 5 offices in different countries. Implio is our all-in-one SaaS moderation platform that combines state-of-the-art AI (deep learning, NLP, computer vision) with a powerful user interface for human moderation and powerful analytics. The result is an easy-to-use content moderation solution that enables companies to reduce risks, protect their users and build safer online environments.

 Learn more about Implio in this video, and discover more about Besedo on our website.

About the Role:

As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you’ll contribute to a secure online space for users to interact with each other.  

Previous experience is not required. What we value most is your enthusiasm and commitment to create a positive impact in the digital sphere.  If you have strong Dutch/Flemish and reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail,  proactive mindset, we want you as part of our amazing team!

Your Responsibilities:

• Supporting users and answer their questions via email.

• Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.

• Collaborating with your team members.

• Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!

• Giving input on improvements of publication rules to improve user experiences.

• Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.

• Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.

• Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.

• Liaise with external partners  to address support queries and ensure smooth transaction processes.

• Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.

Skills, Knowledge & Expertise:

• Fluent in Dutch/ Flemish and have good knowledge of English.

• Flexible and able to make quick decisions in a dynamic environment.

• Conscientious and reliable – commitment is one of our core values!

• Eagle-eyed with great attention to details.

• Caring about people – you will be working with securing the online safety our customers and their users.

• Ideally interested in marketplaces, shared economy and new technology.

Possibility to work from home
An opportunity to make a positive impact on the digital world.
A stimulating and rewarding job in an international, innovative and fast-moving technology company.
Career development opportunities within the company.
Comprehensive training and onboarding.
Fun events, great colleagues and a cool and pleasant workplace.
Additional annual leave days for every year of tenure.

We offer:

• An opportunity to make a positive impact on the digital world, by making the internet a  safer place.

• A stimulating and rewarding job in a fast-moving, innovative and international tech-company.

• Career opportunities within a management or expert field.

• Ability to work from home in Malta and the office in Qormi.

• Additional vacation days.

• Free fruit, tea and coffee if you prefer working in the office.

• Free day transport to the office from certain areas within Malta.

• Team performance bonus and working from home allowance, 

• Corporate discounts for gym memberships, shops and taxi's.

• Private Health Insurance, eye care tests, health and well-being professional support.

• Refer a friend bonus scheme. 

• Comprehensive training and constant feedback.

• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.